Privacy Policy - Mile Oak

At Mile Oak, we are committed to protecting the privacy and confidentiality of our residents, their families, and visitors. This Privacy Policy outlines how we collect, use, and safeguard personal data in compliance with applicable data protection regulations.

1. Information We Collect

We may collect the following types of personal information:

Name, address, contact details, and other identifying information of residents, family members, or visitors.
Medical history and care needs of residents to ensure appropriate care is provided.
Emergency contact details for residents.

2. How We Use Personal Information

The information we collect is used for the following purposes:

To provide appropriate residential care and health-related services.
To maintain accurate records for billing and administrative purposes.
To communicate with family members or emergency contacts regarding a resident’s care.
To ensure compliance with health and safety regulations.
For any other purposes directly related to the well-being and care of residents.

3. Data Sharing

Mile Oak may share personal data with third parties in the following cases:

With healthcare professionals or external service providers (such as doctors, nurses, or therapists) to ensure the delivery of appropriate care.
With regulators or government authorities to comply with legal obligations.
With third-party service providers for purposes such as processing payments.

We will not share personal information with any third party for marketing purposes without explicit consent.

4. Data Security

We take the security of personal data seriously and employ various technical and organisational measures to protect information from unauthorised access, disclosure, or loss. Access to personal data is limited to authorised staff and healthcare professionals directly involved in a resident’s care.

5. Your Rights

You have the right to:

Request access to the personal information we hold about you or your loved ones.
Request corrections to inaccurate or incomplete personal data.
Request that we delete personal data when it is no longer necessary for the purposes it was collected.
Withdraw consent to the processing of personal data where applicable.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to residents and their families.

7. Contact Information

If you have any questions or concerns about our privacy practices, or if you would like to exercise your rights, please contact us at:
Mile Oak Residential Care Home
Lisa Joanne Sutton, Registered Manager
01202885225